Award-Winning Peace of Mind: A proven, award-winning system 

Free Online Profile: Unlimited everything about your pet -- all in one place

Hassle-Free Updates: No special app needed -- update anytime, anywhere

24/7 Found Pet Hotline: Real, U.S.-based humans ready around-the-clock 

Rapid Recovery: 96% of PetHub recovered are returned home in less than 24 hours 

Comprehensive Options: Pet "Amber Alerts", Tag Scan GPS Notifications, printable and digital lost pet posters, massive discounts on everything you want and need for your pet...and much more

Innovative Technology: As pioneers of the world's first QR ID tag in 2010, our expertise is unmatched.

Trusted by Experts: Over 1000 communities, veterinarians, and shelters trust PetHub – and so can you.

Trusted by Pet Parents: More than 1 million pet parents are actively using PetHub ID product today.

Community and Care: We believe in creating a safe community for pets and their parents – because every pet deserves a protected, happy life.

Shipping

• PetHub brand items ship within 3 business days from Wenatchee, WA, our USA headquarters.
• Personalized or items marked as "drop ship" ship via our partners and may take 2-3 weeks.
• Pre-order/back-order items will ship according to the time outlined in the product description.

Returns

• 30-day no-risk return policy
• To be eligible, items must be in the same condition that you received it -- damaged items are not eligible
• Receipt or proof of purchase is required
• Personalized products are not eligible for returns
  
  To start a return, you can contact us at support@pethub.com.
  Items sent back to us without first requesting a return will not be accepted.
  

Damages and issues

• Contact us immediately if the item arrives defective, damaged or if you receive the wrong item
• We guarantee that with normal wear and tear, our tags will be scannable for the life of your pet.
• If your pet's tag becomes unscannable, please send us a photo to support@pethub.com so we can help get you a one-time replacement tag.
• We reserve the right to evaluate replacements of damaged or unreadable tags on a case by case basis.

Refunds

• Once your return has been received, inspected and approved, you’ll be automatically refunded on your original payment method within 10 business days.
• Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since you sent at return, please contact us at support@pethub.com.