Help Your Pet Get Where They Need to Go

Worried about getting your pet home quickly if lost while traveling? Pet IDs are not just for collars. Keep your fur kid safe with the PetHub Travel Crate Card, which easily attaches to any travel crate or pet kennel. PetHub QR ID products are affordable, reliable and proven to get lost pets home quickly.

Innovative Technology: As pioneers of the world's first QR ID tag in 2010, our expertise is unmatched.

Trusted by Experts: Over 1000 communities, veterinarians, and shelters trust PetHub – and so can you.

Trusted by Pet Parents: More than 1 million pet parents are actively using PetHub ID product today.

Community and Care: We believe in creating a safe community for pets and their parents – because every pet deserves a protected, happy life.

Shipping:

• All PetHub ID products ship FREE. Orders that do not contain a PetHub ID product will have shipping charges.
• PetHub brand items ship within 3 business days from Wenatchee, WA, our USA headquarters.
• Personalized or items marked as "drop ship" ship via our partners and may take 2-3 weeks.
• Pre-order/back-order items will ship according to the time outlined in the product description.

Returns & Exchanges:

• 30-day no-risk return policy
• To be eligible, items must be in the same condition that you received it -- damaged items are not eligible.
• Receipt or proof of purchase is required.
• Customer is responsible for all return/exchange shipping charges, unless the incorrect item was received due to an error in our fulfillment dept.
• Personalized products are not eligible for returns.
• To start a return, you can contact us at support@pethub.com.
  (Items sent back to us without first requesting a return will not be accepted.)

Damages and Issues:

• Contact us immediately if the item arrives defective, damaged or if you receive the wrong item
• We guarantee that with normal wear and tear, our tags will be scannable for the life of your pet.
• If your pet's tag becomes unscannable, please send us a photo to support@pethub.com so we can help get you a one-time replacement tag.
• We reserve the right to evaluate replacements of damaged or unreadable tags on a case by case basis.

Refunds:

• Once your return has been received, inspected and approved, you’ll be automatically refunded on your original payment method within 10 business days.
• Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since you sent at return, please contact us at support@pethub.com.