Help Your Pet Get OUT of Danger

Worried getting your pets rescued when natural disasters strike? PetHub's window cling will help you protect your pet quickly and easily, without straining your budget.  Easy to apply and update as situations change, it's peace of mind when your pets are home alone. 

Shipping

• PetHub brand items ship within 3 business days from Wenatchee, WA, our USA headquarters.
• Non-QR ID products have a standard $4.95 shipping fee
• Personalized or items marked as "drop ship" ship via our partners and may take 2-3 weeks.
• Pre-order/back-order items will ship according to the time outlined in the product description.

Returns

• 30-day no-risk return policy
• To be eligible, items must be in the same condition that you received it -- damaged items are not eligible
• Receipt or proof of purchase is required
• Personalized products are not eligible for returns
  
  To start a return, you can contact us at support@pethub.com.
  Items sent back to us without first requesting a return will not be accepted.
  

Damages and issues

• Contact us immediately if the item arrives defective, damaged or if you receive the wrong item
• We guarantee that with normal wear and tear, our tags will be scannable for the life of your pet.
• If your pet's tag becomes unscannable, please send us a photo to support@pethub.com so we can help get you a one-time replacement tag.
• We reserve the right to evaluate replacements of damaged or unreadable tags on a case by case basis.

Refunds

• Once your return has been received, inspected and approved, you’ll be automatically refunded on your original payment method within 10 business days.
• Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since you sent at return, please contact us at support@pethub.com.