Features That You Will Love:
Each order is personalized and usually is delivered within 2 weeks, but can take up to 3 weeks.
Each domestic order is shipped via USPS priority
Tracking available on ALL orders
1 Year Warranty on Fading, Tarnishing, or breaking!
All our pieces are thoughtfully handcrafted and tailored to your specifications. Typically, we don't accept returns or exchanges on personalized items. However, we recognize the sentimental value that these items hold and would like to work with you to find an amicable solution. Please contact us if you need to communicate with our support staff about an order.
All of our jewelry comes with a one-year warranty.
The warranty is valid for items bought directly from this store, ensuring protection against material or workmanship defects under regular use during the warranty timeframe.
For our jewelry, the warranty lasts one year from the purchase date. If, within this period, the jewelry shows defects in material or craftsmanship under regular use, we will provide a comparable replacement at no extra cost. If the exact model is unavailable, we'll offer a piece of similar value or style.
Any replaced jewelry will have its one-year warranty starting from the date of the replacement.
The following only applies to custom products that include your pet's image.
Taking the right photo for your custom engraved product is vital. Follow the guidelines below to ensure the best possible engraving.
1. Avoid Blur
Ensure your photo is clear and focused. Blurry photos can affect the precision of the engraving, making it look less distinct and sharp.
Tip: Hold your camera steady and use natural lighting for the best results. If your pet is energetic, try to capture their photo when they are calm or resting.
2. Capture Both Eyes
A front-facing photo where both eyes are visible is preferred. This provides a good balance to the engraved pendant and gives your pet's portrait a lifelike feel.
Tip: Hold a toy or treat near your camera to get your pet's attention and make them look directly at the lens.
3. Darker Pets: Pay Attention To Lighting
For darker pets, a well-lit photo is essential to ensure all the details are captured accurately in the engraving. This will help bring out the contrast and saturation for an optimal result.
Tip: Outdoor natural lighting often works best for darker pets. Try taking the photo during the early morning or late afternoon when the lighting is softer.
4. Include The Whole Head
Make sure the entire head, including ears, is visible in the photo. More details will provide us with a better basis for the engraving, resulting in a more realistic and detailed final product.
Tip: Ensure there's enough space around your pet's head in the frame so none of the features get cut off.
Remember, the photo you provide will be the basis for the engraving, so the better the photo, the better the final product. Take your time and have fun capturing the perfect portrait of your pet!
